GENERAL TERMS & CONDITIONS
Eligibility
Gifts or vouchers redemption are available to active members of Verthys Royalty Rewards Club.
Minimum Age Requirement:
To redeem any gift or voucher, members must be at least 21 years old.
Validity Period:
All vouchers are valid for 60 days from the date of receipt.
Availability:
Gifts or vouchers are subject to availability and while stocks last.
Transferability:
Gifts or vouchers are non-transferable and cannot be exchanged for cash or other products.
Cancellation:
Verthys reserves the right to cancel or amend the gift or voucher redemption program at any time without prior notice.
Disputes:
Any disputes arising from the gift or voucher redemption process will be subject to the decision of Verthys.
By redeeming a gift or voucher from the membership app, members agree to abide by these terms and conditions. Verthys reserves the right to amend these terms without prior notice.
GIFT REDEMPTION
Preferred Outlet Selection
Members must select their preferred outlet for gift collection.
Collection Period:
Your gift will be delivered to your preferred outlet within 14 working days.
Members are allowed 10 working days to collect their gift from the outlet upon notification from the outlet personnel.
Collection Requirements:
Members must present their voucher QR code to collect the gift. Failure to collect the gift within the specified period may result in forfeiture.
Gift Condition:
Gifts must be collected in their original condition and packaging. Verthys reserves the right to refuse collection if the gift is damaged or tampered with.
SERVICE VOUCHER
Booking Requirement
A minimum of ONE (1) week prior booking is required. Appointment is subject to availability. Rescheduling must be done at least THREE (3) days prior to reservation.
BIRTHDAY VOUCHER
Voucher Availability:
Birthday vouchers will be issued to members during their birthday month.
All Birthday vouchers are valid for 30 days from the date of receipt.
EXCLUSIVE PROMO
Voucher Limitation:
Each member is limited to one (1) purchase per exclusive promo voucher.